Photography, USA

Don’t send you broken lenses to Precision Camera

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My favorite lens to shoot with, the Pentax 21mm prime, suddenly stopped working. The outer lens ring was completely knocked off the lens. I suppose I banged it into too many steering wheel and walls in its lifetime, and it just finally had enough. This lens is tough. It comes with a lens hood that is made of metal, and its profile on the camera is minimal. I like to shoot close, and this lens makes that possible. I’ve put it through its paces on the streets of Denver and in the Rocky Mountains of Colorado.

I’ve used it to capture tens of thousands of images and there isn’t any lens I like better. I found Precision Camera through Pentax. It seems that’s where Pentax sends their lenses off for repair, so I contacted them. I went through an online process with the company to start the repair order, and shipped the lens myself from UPS. The lens arrived in early May and I assumed work had begun. After several weeks of silence, I attempted to e-mail the company through their website. I received no response on three separate e-mails.

I then called their customer service department, and spoke with Charlene, who said that the problem was that I hadn’t authorized payment on the credit card for the $166.50 repair. I was under the impression that this was paid up front, when I entered my information online and received a confirmation. She was short, and I would bet she didn’t look at the order itself, just repeating the phrase “now that the payment is received you will get your lens in four to six business days.” Today the timeframe given was five to seven business days. I didn’t feel confident about the conversation or the information I was receiving, as the online order status had a big red stop sign on it and stated that they were waiting for backordered parts. I told the customer service representative and she stuck to her story about the payment problem and now everything is on schedule. I wasn’t surprised when I didn’t receive my lens within that time frame.

So I called again today, July 26, and spoke with Charlene again who says that the payment was approved, and the parts are on backorder until July 6th. After that date she says the lens will be returned as soon as possible. I asked her about the reason I was told on my last call that the lens would be delivered in four to six days, she said that was me that told you, and normally repairs take five to seven days barring any unforeseen circumstance. In this case I supposedly have parts on backorder that will arrive on July 6th. I asked how long ago the parts were ordered and she gave me two different dates in May, the eighth and then the 12th.

I will follow up on July 6, to determine if the part was received or not. My complaint about this experience is that the numbers keep changing, and I’ve been kept in the dark for long periods of time. I think your customer service department is suffering a deficiency in effective communication. The system you have in place isn’t working and the customers are receiving mixed information from your website and your live representatives. The information we do receive is often incorrect and is leaving your customers dissatisfied. We are vocal about this problem, and your company received poor reviews in many internet forums where fellow photographers warn against dealing with your company in any way.

I will join the ranks of your naysayers and advise any photographer I come across to steer clear of your company. The equipment we send you is expensive and waiting more than three months for a lens repair is just bad business. After being completely ignored on four separate occasions online, and getting mixed and inconsistent information on two phone calls, I am completely frustrated and unhappy with this experience.

Camera companies would do well to take their business elsewhere. I will contact Pentax about this experience, and while my one voice might not worry you, the voice of potentially tens of thousands of other photographers and customers of yours will eventually be heard and a good number of us are unhappy.

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America, Black & White Street Photography, Everyday America, Photography

Marijuana Haiku

Denver

A sign of the times

demonized and criticized

illegal no more

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Photography

The Kansas City Blues

got the Kansas City blues

wishing it never happened

waiting for closure

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Black & White Street Photography, USA

Sitting on a Bench

Sitting on the bench in Walmart. Listening to people talking, coughing, shuffling by. Michael Jackson is belting out “Oh baby give me one more chance,” and I’m posted up on the end of lane 13. People in colorful outfits, pink and yellow shorts with matching socks and hat, a white jogging suit. Clusters of humans pushing carts. Basking in the glow of a thousand fluorescent lights, and getting the feeling Walmart is reading this over my shoulder as I type. There are an overwhelming amount of cameras. I just realized that you never see the smiley face anymore, it’s like a Walmart sun logo or something, a circular pattern; six yellow lines arranged like the sun. Keys jingle from someone’s belt hook as they pass, managers letting cashiers off their shift. The guy that just walked by said he lost a friend because he refuses to play Black Ops 3. The main cashier rings up bananas in the robot line.

The beeping sound of profit, each beep seems to have a slightly different tone, a concert of dollars, a symphony of profit. The rolling wheels in carts, squeaking by in their own rhythm, the rustling of plastic bags being filled with goods. It feels like I’ve been sitting here forever. I’m sure the girls will come out of the bathroom soon. How long have I been here anyway? Ominous sounding wheels approach, getting louder and louder, and then they were gone, and I’m still not sure what it was. Defective cart maybe. I try to close my ears to the onslaught, but it’s hard to tune out. Phones ringing, conversations going on, the salon just closed, and some perfume just invaded my nostrils as a heavily scented woman walked by, it wasn’t horrible, but it did take me aback for a moment. “Always something there to remind me” floats down from the ceiling and the doors whoosh open as I run to catch up with the girls.

The night is odd. It’s beautiful, a crescent moon hangs above us in a dark purple sky, the fringe of light on the horizon is orange with shades of pink. Low flying helicopters are circling directly overhead. It feels like I’m that guy in Good Fellas suddenly noticing the helicopter following him everywhere. They shake the ground as they fly by, exhibiting strength. They’ve flown over at least five times in the past five minutes.

My water boils, tea waits. I need to relax. My daughter is fighting sleep even though she’s exhausted which is exhausting in and of itself.

We lay down to sleep. The helicopters continue their relentless circle, directly above our heads. I can see them through the back window as I lay here. Blinking lights, a dark shadowy helicopter shape. No where to hide.

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Travelogue

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Everyday America, Life, USA

Gazing 


A woman in a blue blazer with her jet-black hair fashioned in a bob, walks through the parking lot to join her friends at the tavern for happy hour. The power steering from a Toyota RAV4 whines. The crowd gurgles off in the distance from the unseen outdoor patio. A man walks out of his car, head buried in phone, clueless to his surroundings. 

A couple of guys walk by, the man on the left is big, muscular with thick thighs and bulging biceps. His company is the opposite. Skinny legs and arms that pale in comparison. A bald man and his brunette companion put take out dinners on the roof of their sedan, a Super High Output Ford Taurus, white. The smell of steak on the grill permeates the air, the sound of traffic forever in the background, never resting. 

Motorcycles scream, big trucks let out their guttural sounds from tricked out mufflers, and I write. Only it isn’t writing as much as it is tapping on a piece of glass. A black bird flies through the frame of the vanagon windshield just as a surly face behind the wheel of a gold Toyota truck comes barreling around the corner. He’s lucky no kids are wandering around as he would smash whatever unlucky soul stepped out in front of him, the kind of guy who runs over squirrels and bunnies on purpose, your basic asshole. 

A man with fancy sunglasses perched on his head rifles through the dumpster looking for boxes. He is wearing a grey golf shirt. The asphalt lot is surrounded by chain restaurants and other strip mall fare. Lil’ Ricci’s Pizza, Cuba Cuba Sandwiches, Floyd’s Barber Shop, Espresso Americano, Bam Bu, Tropical Smoothie Cafe, Scotttrade, Half Hour Power and Lyons Den Liquors.

This is the Denver Tech Center, the belly of the corporate beast and these people are the employees who work for it. 

A couple sit in a car behind me laughing into their phones. A girl in baby blue shorts strides through the lot, her pony tail bouncing behind her, scantily clad in a tank top.

I wonder if she’s freezing because it’s cool and windy and I’m sitting here in a hoodie. Watching the world go by, waiting impatiently to get on the road. Waiting for the eighth of May, the day when this family leaves the Mile High City. 

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